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Service Center
ServiceNow

Frequently asked questions

A Service Center, what’s that?

The Service Center is assistance offered by AtomX System.

AtomX provides you with their team of ServiceNow experts, and their knowledge of your environment and projects, in order to optimize the daily exploitation of your platform : technical and functional assistance, online training, best practice and follow-up support.

How does the Service Center work?

The Service Center suggests packages of 30, 50, or 100 hours. Usage of the hours will be calculated based on the type of request and the time spent completing the request.

What are the hours of the Service Center?

The Service Center is open from 8:00 am to 6:00 pm (UTC+1), Monday through Friday – except holidays in France*

 

* Arrangements can be made according to your needs, don’t hesitate to contact us for more information

What services does the Service Center provide?

The Service Center intervenes on several levels :

  • Technical and functional assistance : our experts answer your questions about ServiceNow and the settings we create;
  • Online training : our technical team provides standard or custom training, according to your needs
  • Best practice and follow-up support : AtomX System shares the project experience and accompanies you for your choices.
How soon will AtomX System respond to my request?

Our team of experts commits to a 30-minutes maximum response time after receiving your request*.

Based on the urgency and complexity of your request, we will decide on a deadline together.

On average, 80% of requests are processed in less than a day.

 

*This response time is guaranteed as long as the message is sent during our opening hours. If this criteria is not met, the request will be processed as soon as we open our offices.

How much does the Service Center cost?

Your needs and problems are unique. Contact us, so that we may study your situation and offer you a customized and detailed solution.